FAQ

We use used and well-weathered spruce wood with a thickness of 30 mm for the construction of the furniture. The width of the spruce boards is between 19.5 and 19.9 cm. Sometimes the boards are slightly curved.

Due to the individual history of the wood, every board used and therefore every piece of furniture is unmistakably unique. The woods we use are naturally grown materials and, due to their individual history, are subject to color differences, changes and irregularities. The traces of days gone by can be furrows, cracks, notches, but also spots of paint or rusty nails. These traces represent the unmistakable charm of rustic wooden furniture.

The exceptional wood, the special design and the high-quality upholstery are impressive. Our garden furniture is manufactured individually by hand and also ensures outstanding quality. Many hard-working hands from our region are responsible for this.

We plan and design the WITTEKIND furniture at our headquarters in Löhne. The wood is cleaned and processed in the first step. The upholstery for our furniture is also made and sewn individually by hand by an upholstery workshop here at Löhne .

The local proximity to our production facilities is an advantage in that we can ensure that even the smallest cogs mesh together perfectly. After all, we always want to supply you with a high-quality and unique product!

Our furniture is a true outdoor artist. The exclusive material and processing quality of WITTEKIND ensures that you can leave the spruce furniture outside all year round. Our furniture owes its particularly high weather resistance to the heavily weathered spruce wood. The wood has already fulfilled other tasks before its furniture life.

In addition to protecting the wood itself through its natural patina, we treat the furniture with a wax oil during construction and the front edges with a nano moisture blocker. We also provide the furniture with 5 mm high plastic feet, which allow the furniture to stand in small puddles for short periods without the wood absorbing water. This means that all pieces from the WITTEKIND collection are generally suitable for year-round outdoor use.

However, the surface of the furniture changes over time due to the natural ageing process - which is entirely desirable and emphasizes the rustic, noble character of the surfaces!

If you want to slow down the natural ageing process and additionally protect your furniture, you should use a suitable cover for the furniture in the cold and wet season.

Over the years, the furniture is exposed to a natural ageing process caused by the weather, which further changes the surface. In addition to this weathering process, the change in the wood surface naturally also depends on the location of the furniture. If the location is chosen under trees, for example, the formation of verdigris is favored. The easiest way to remove this is with a brush (such as a robust hand brush).

There is no precise answer to this question. What is certain, however, is that the wood we use already has an eventful past. Minimal blemishes and even a small spot of paint are evidence of years of hard outdoor work. The wood has defied wind and weather.

WITTEKIND now gives this wood a new task and the opportunity to showcase itself once again. The weathered spruce wood and the traces of its past give our furniture its very own character. The natural, white and stone-like patina also creates an exclusive look and makes our outdoor furniture unique products.

Burning a logo into the wood is possible under certain conditions. Please send us the logo file and the desired dimensions on the piece of furniture with your request. We will then discuss everything else in person and provide you with a non-binding quote for the additional service. It is also possible to embroider your logo on the upholstery of the seating furniture (also for an additional charge).

As described in detail on our website, every piece of furniture and every board used is unique. The woods we use are naturally grown materials and, due to their individual history, are subject to color differences, changes and irregularities.

We therefore generally refrain from sending a wood sample.

If you would still like to have a small piece of WITTEKIND wood, please take into account the color differences and irregularities that will occur as a deviation from the pattern.

No. Nothing is further from our minds than manufacturing products that go against sustainability, resource conservation and environmental protection! For this reason, we use previously used spruce wood with an eventful past and a long history - trees are not felled for our Lounge, patio, restaurant and garden furniture.

WITTEKIND gives wood that has already been used a new task and the chance to prove itself once again. The nano sealant used for the front edges and the wax oil are also solvent-free and free from substances that are harmful to the environment and health.

WITTEKIND has made a conscious decision not to use tropical wood. The deforestation of tropical and subtropical forests in Asia, Africa and Latin America means that more and more important, valuable and sensitive ecosystems with thousands of different animal and plant species are disappearing. All furniture made from tropical woods, such as mahogany, teak or rosewood, contributes to this sad chapter.

At WITTEKIND , for example, only local, used and long-worn spruce wood with an exceptional history is used for the elegant Lounge, patio, restaurant and garden furniture.

This means that no extra trees are felled for the production of our furniture - especially not protected or special species. For this reason, we can speak of sustainable furniture with a clear conscience. We give the raw material wood, which naturally has an excellent CO2 balance, a new purpose.

There are several reasons why we use weathered and previously used spruce wood for the WITTEKIND garden furniture:

• Thanks to our local ties with this raw material, we believe that wood can be used in a variety of ways.
• We attach great importance to stylishly furnishing the garden and patio area with high-quality Lounge and garden furniture that reflects a special lifestyle.
• High-quality materials and excellent manufacturing quality are very important to us in order to be able to offer uncomplicated, durable furniture.
• The furniture is already weathered and therefore ideal for year-round outdoor use. To slow down the natural ageing process, a cover can be used to protect the furniture during the cold season.

Higher temperature fluctuations can cause certain cracking noises in wood. This not only affects wooden furniture from WITTEKIND, but also wooden furniture from other manufacturers. These noises also occur in houses, roofs, stairs or garden sheds made of wood, for example.

This happens, for example, when wood is exposed to full sunlight at midday after a cool and damp morning and heats up quickly. As wood is a natural and living raw material, it contracts when it is cold and expands when it is warm or hot. This creates the typical sound that we have all probably heard at some point.

We seal the open cut edges of the boards with a nano moisture blocker. The Ciranova wax oil used for the stain does not adhere to this. This is why the front edges initially appear untreated. Over time, these lighten and blend in with the color of the surrounding wood. This is the result of the natural weathering and ageing process. Then there is no longer any discernible difference. The fact that the front edges are initially lighter in color is therefore due to the fresh manufacturing process. Painting has not been forgotten.

We use the same used spruce wood for all WITTEKIND furniture. Nevertheless, every piece of furniture and every board used is unique. All boards have a grayish patina caused by natural weathering. They are roughly cleaned by us and treated with a Ciranova wax oil, which emphasizes the weathered greyish colour. A different color of the wood is currently not available.

The special treatment with water blocker and wax oil ensures that no liquids can penetrate the long-weathered wood and that dirt only adheres to the surface. A medium rain shower or a damp cloth is enough to make your furniture clean again.

Please do not use harsh cleaning agents or even a high-pressure cleaner, as these could damage the surface.

All of our Lounge, patio and restaurant furniture is made from weathered spruce wood and also treated with wax oil (surface) and nano-sealing (front edges). You therefore do not need to re-treat it with oil. Teak oil would also color our spruce wood in the characteristic teak look.

Please bear in mind that you will not achieve good results by pretreating our furniture with any teak oil treatment. Even without painting, varnishing, glazing or oiling, furniture from WITTEKIND is a robust outdoor accessory that is protected against wind and weather. Nevertheless, the surface changes over time and continues to weather. If you want to slow down this process, please only use the Ciranova wax oil that we use (see next question).

If the tables, benches, stools or sofas get dirty and even a rain shower doesn't manage to wash off the dirt particles, you can simply use a damp cloth. Please do not use any harsh cleaning agents and never use a pressure washer!

You can buy the wax oil we use in the Netherlands, among other places. For example online at https://steiger-shop.nl/nl/catalogsearch/result/?q=ciranova+5486.

We can procure a smaller packaging unit for you, just talk to our customer service.

We use the same used spruce wood for all WITTEKIND furniture, which has already been weathered by wind and weather. The resulting patina provides the wood with its own maximum protection. Of course, the furniture will continue to weather over the years and turn gray. If you want to slow down this ageing process, you can protect the furniture with a suitable cover in winter.

Alternatively, you can also rework the Ciranova wax oil. To refinish your WITTEKIND, the furniture does not need to be sanded down completely, as this would damage the surface of the wood. It is important that you roughly roughen the dry surface of the furniture with sandpaper.

Then apply the wax oil to the surface to be treated with a sponge (not a brush!). You can use the usually colored back of a kitchen sponge for this. After a few seconds, wipe over the treated surface with an old cloth.

High-quality materials and workmanship ensure that our furniture has a long service life - the fact that we use well-weathered spruce wood with a thickness of at least three centimetres speaks for itself. In addition, stable construction and screw connections ensure that nothing wobbles and that even people with XXL weights can feel comfortable without worrying.

As our WITTEKIND furniture is designed for a long life and should give you pleasure for a long time, we only use weather-resistant stainless steel screws and sturdy spruce wood for assembly, which we protect from moisture and damp with a special wax oil on the surfaces and a nanotechnology-based water blocker on the front edges - our furniture can withstand rain and an accidentally knocked over drink in equal measure.

The WITTEKIND label stands for high-quality, exclusive and robust Lounge, patio, restaurant and garden furniture. Complaints and defects are the exception with us.

It goes without saying that we guarantee the materials used and the quality of workmanship at all times - and we will of course repair any production-related faults quickly and unbureaucratically.

If your WITTEKIND furniture is damaged - for whatever reason - please also speak to our customer service team - together we will definitely find a solution!

The WITTEKIND covers are made of high-quality tarpaulin material, which is usually used in the boating sector and is specially designed for maritime use in extreme weather conditions.

The WITTEKIND covers have a dirt-repellent surface that is easy to clean. Simply use a damp cloth for this purpose.

We have compiled our clear color selection for you under the link Upholstery.

Let your creativity run wild and choose your favorite color(s) from 24 different upholstery colors. With your request, you tell us your desired color(s), which we will note as a selection in the offer. If an order is placed, you will receive small fabric samples of your desired colors together with your order confirmation, so that you can make a final decision about your fabric choice upon receipt.

We can embroider your upholstery on request. Multi-colored company logo? Family name? No problem! Simply make a note of your request in your order inquiry and send us a pdf file of the lettering/logo or, if available, an embroidery file, stating the desired embroidery size in centimetres.

Using the logo file and your desired size in centimeters, we calculate the costs and include price in the quote.

We equip our Lounge and patio furniture with cushions whose covers are made from Sunbrella fabrics. The Sunbrella outdoor fabrics used are made from 100 percent spun-dyed acrylic fibers and are especially suitable for outdoor use. This textile is permanently color and UV-resistant as well as water and grease repellent.

Nevertheless, we recommend keeping them dry in winter and during longer periods of rain, as the upholstery seams can never be sewn completely watertight. If the cushions get wet, it is best to leave them to dry upright in the sun.

The upholstery of our restaurant furniture is firmly screwed to the seating furniture and is covered with high-quality imitation leather. After a rain shower, the surfaces simply need to be wiped clean with a towel and the seating furniture is ready for use again. The foam on the inside is packed waterproof so that the seat cannot become soaked.

For Lounge and patio furniture, we work with removable cushions whose covers are made from high-quality Sunbrella fabrics. The covers are removable and washable, but should be kept dry when it rains, as moisture can penetrate through the seams.

We always equip the Restaurant furniture with a firmly screwed-on artificial leather upholstery that cannot be penetrated by moisture. After a rain shower, the surfaces simply need to be wiped clean and the seating furniture can be used again. The upholstery can and therefore does not have to be removed and replaced again and again. This has proven its worth in the hospitality industry.

If you have any special requests and would prefer a Lounge footstool with faux leather upholstery, please let us know. We will be happy to advise you. Anything goes, nothing is a must.

Of course, you can also have the faux leather covers of WITTEKIND Gastromöbel made in other colors. When placing your order, simply specify your desired color(s) using the 24 fabric samples under Upholstery. We will find the right shade of imitation leather for you and send you a small sample together with the order confirmation so that you can make a final decision after receiving the sample.

We will also be happy to send you a small selection of fabric samples with the order confirmation so that you can decide on the final desired color of the upholstery at your leisure.

Simply make an inquiry by phone or e-mail and let us know which colors you would like to choose from.

The upholstery is part of our furniture range, for which we can only offer a marketable price in combination with our high-quality wooden furniture, which can take into account the cost of production. As a matter of principle, we only sell upholstery in combination with our custom-made furniture and do not have custom-made furniture made to other dimensions.

Of course, we will do our best to produce and deliver your furniture as quickly as possible. To ensure that everything runs smoothly, you pay the first 50 percent of the purchase price to us by bank transfer in advance, as we will only start production of your customized outdoor furniture from this point onwards.

Depending on the order situation and material availability, you will receive your WITTEKIND furniture after just a few weeks and can impress visitors and guests alike with stylish outdoor furnishings.

The required production time always depends on the current order situation and the desired order volume.

Of course, we will calculate the approximate delivery time for your furniture when you make your inquiry and list this in the quote so that you can plan with certainty. Certain factors are sometimes simply not foreseeable in advance. For example, it can happen that the delivery time is slightly longer. In this case, we will of course contact you and provide you with information.

In the same way, we sometimes manage to deliver the furniture earlier than stated in the offer.

After completion of the furniture and receipt of the remaining payment, the forwarding agent will collect the furniture from us and deliver it to you the following week. The forwarding agent will contact you after loading to agree an exact delivery date with you.

You pay the first 50 percent of the purchase price to us by bank transfer in advance, as this is the point at which we start production of your customized outdoor furniture.

Depending on the order situation and material availability, your WITTEKIND furniture can be produced in just a few weeks.

Upon completion of your furniture and upholstery, the second half of the purchase price and the shipping costs are due by bank transfer. At this point you will receive the invoice by e-mail with a request for the remaining payment. Once we have received the outstanding amount in our account, we will contact you to arrange an appointment for delivery or collection. There are no shipping costs for collection.

If the value of the goods is 6,000 euros or more, you pay nothing for shipping within Germany (except for island surcharges) - we cover the delivery costs for you.

No, the benches are not included in price and must be ordered separately. You can combine all the furniture in the WITTEKIND series as you wish or add other garden and patio furniture.

Only the 6-seater seating group in our Gastro series is offered as a set price including a Gastro table and two Gastro benches. The same applies to the 4-seater Gastro set with a square table and four small stools.

The WITTEKIND products are individually manufactured furniture according to customer requirements. For this reason, we only accept payment in advance. For this reason, payment by installments - in the true sense of the word - is not possible.

However, payment at WITTEKIND is made in two parts - after order confirmation, please pay 50 percent of the invoice amount by bank transfer.

As soon as we have received your payment, we will immediately start producing your individual furniture.

Upon completion of your furniture and upholstery, the second half of the purchase price and the shipping costs are due by bank transfer. At this point, you will receive your invoice by e-mail with a request for final payment. Once we have received the outstanding amount in our account, we will contact you to arrange an appointment for delivery or collection. There are no shipping costs for collection.

Good news at the end - from a goods value of 6,000 euros, the shipping costs are waived for you on the German mainland!

We do not have any stock or display items, so we do not offer any special discount promotions, even in the winter months. Each piece of furniture is individually handmade to order.

Of course, an investment must be well considered. We assure you that we have not only calculated the prices fairly but also apply a very strict and narrow framework in terms of discounts in order to be fair to all our customers.

Once we have received your deposit, we will immediately start with the individual production of your new WITTEKIND Lounge furniture so that you can set up your new piece of furniture in your garden, on your patio or balcony after just a few weeks.

Due to the "on demand production" and the respective order volume to be considered, the delivery time cannot be predicted as standard. We therefore calculate the delivery time very individually and note this in your quotation. The furniture will then be delivered within 1-2 weeks of completion.

You get a quality piece of furniture that is hand-built and delivered fully assembled according to your order.

Delivery is made by a forwarding agent "without unloading" and we ask you to have enough helpers ready to unload the truck with you and transport the furniture to the desired place of use, depending on the quantity and size of the furniture delivered.

Only the Lounge corner sofa and the Lounge Sofa U-shaped XXL are disassembled into two or three parts for transportation. With a little manual skill, both sofas are simply screwed together on site. The stainless steel screws are of course included and the screw connections are clearly marked.

There is no straightforward answer to this question. First and foremost, of course, it depends on which and how many pieces of furniture you order from us. Of course, we would like to present the shipping costs as transparently as possible.

To calculate these costs, we use the specific loading space meters required for the delivery of your WITTEKIND furniture. Within Germany, it does not matter how far the delivery route is. You therefore pay the same for transportation to Munich as for transportation to Bielefeld.

When transporting abroad, however, the distance is a factor in the price delivery: the goods produced by hand are loaded here in Löhne and then brought directly to you.

The offer always includes the shipping costs - so you are always on the safe side.

From a value of goods of 6,000 euros, you no longer need to worry about the delivery costs of your new Lounge, patio, restaurant and garden furniture. They will be delivered to your home free of charge (within Germany, plus island surcharges) (delivery by forwarding agent "without unloading").

Our robust outdoor furniture is always delivered unpacked. Due to our many years of positive experience, we do not use packaging waste in the interests of sustainability.

For deliveries within Germany, we work with a local forwarding agent. For deliveries to the German islands, we use an island shipping company. For any deliveries abroad to neighboring countries such as Austria and Switzerland, we only use reputable shipping companies with proven experience abroad.

This means you can always be sure that your dining table and all other furniture from WITTEKIND will arrive reliably and in perfect condition.

As we calculate the transportation costs individually, please contact us to find out the exact delivery costs in advance. We will be happy to provide you with all the relevant details about the delivery conditions to your desired address.

Delivery takes place "without unloading" and we ask you to have enough helpers ready, depending on the quantity and size of the furniture delivered, to unload the truck with you and transport the furniture to the desired place of use.

Please refer to the order confirmation for the weight and dimensions of your furniture. Please note that the trucks that deliver your fully assembled furniture are only manned by one driver. Four helpers should be organized for unloading the bunk, for example.

We are also happy to supply customers in Switzerland: here we work together with a forwarding agent who also takes care of all customs clearance. Our offer includes the net price of the furniture, the expenses for the Swiss import sales tax as well as the transport costs, which also include the complete handling and organization of the export and import.

If you would like to save the cost of delivery, you can also collect your new furniture directly from us at Löhne . Please enquire in advance about the required loading space meters so that there are no nasty surprises on the day of collection. For collection, please make an appointment with our customer service team.

If you order Lounge, patio, restaurant and garden furniture or accessories with a value of 6,000 euros from us, we will deliver to your home free of charge within Germany (plus island surcharge if applicable).

The wooden pillars made from our special WITTEKIND wood are a central element of our lanterns. For this reason, we only sell the lanterns including the wooden pillars.

The table is fully assembled on delivery. Only the stove is supplied separately and must be inserted into the recess on the table surface and connected by you.

The Lounge Sofa U-shape XXL is supplied in three parts. You must then connect these together at the two corners using the pre-drilled screw connections and the stainless steel screws provided. Two stainless steel brackets are also supplied, which are then screwed onto the two corners.

The corner sofa is supplied in two parts so that you only have to screw the two parts together in the corner on site. The stainless steel screws are of course included and the screw connections are marked. A stainless steel bracket is also supplied, which is then screwed onto the corner.